FAQ

Welcome to the Gradness FAQ page! Here, we’ve compiled answers to some of the most common questions about our products, orders, and services. If you don’t find the information you need, feel free to contact us.

General Questions

Q: What is Gradness?
A: Gradness is a UK-based online store offering high-quality products designed to enhance your daily life.

Q: How can I contact you?
A: You can reach us via:

Orders and Payments

Q: How do I place an order?
A: Browse our website, select the products you want, add them to your cart, and follow the checkout process.

Q: What payment methods do you accept?
A: We accept major credit and debit cards, as well as PayPal.

Q: Can I cancel or modify my order?
A: Yes, as long as your order has not been processed. Contact us immediately at info@gradness.com or +44 7414 665919

Shipping

Q: What are your delivery times?
A: Orders are processed within 1-2 business days, and delivery typically takes 3-5 business days.

Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on all orders within the UK.

Q: Can I track my order?
A: Yes, once your order is shipped, you’ll receive a tracking number via email.

Returns and Refunds

Q: What is your return policy?
A: You can return any item within 30 days of receiving it, as long as it is unused and in its original packaging.

Q: How do I initiate a return?
A: Email us at info@gradness.com with your order details, and we’ll provide return instructions and a free return label.

Q: How long does it take to process a refund?
A: Refunds are processed within 7 business days after we receive and inspect the returned item.

Products

Q: Are your products high quality?
A: Absolutely! We carefully select and test our products to ensure they meet the highest standards.

Q: How do I find the right product for me?
A: Browse our detailed product descriptions and images, or contact us for personalized assistance.

Account and Privacy

Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track your orders and save your preferences.

Q: Is my personal information safe?
A: Yes, we use advanced security measures to protect your data. For more information, read our Privacy Policy.

Still Have Questions?

CONTACT US

If you have any questions or need assistance, our team is here to help!

Opening Hours:

  • Monday - Friday: 09:00 - 18:00
  • Saturday - Sunday: 09:00 - 14:00

Average Response Time: 24 to 48 hours

For more ways to contact us, please visit our Contact Us page. We look forward to hearing from you!